GDPR STATEMENT
We are London Waterbus Company Limited. Our company number is 01061531 and our Registered office address: is LABS Dockray, 1-7 Dockray Place, London, United Kingdom 54-56 Camden Lock Place, London, United Kingdom, NW1 8QH We are registered with the Information Commissioner’s Office with registration number ZA271094.
All references in this Privacy Notice to "our", "us" or "we" refer to London Waterbus Company Limited, or our group companies and suppliers which provide services to us, as appropriate. All references in this policy to our "Website" are to the website www.londonwaterbus.com
We value your privacy and want to be transparent with you in the way that we collect and use your personal information, explain your rights, and let you know how you can contact us for further information.
INFORMATION WE COLLECT
Information you provide to us
You provide personal information when you use our website or contact us directly to make bookings or to make an enquiry about our boat trips.
On our website: The information you provide includes your name, phone number, email address, and payment card information including your location. When you purchase a gift card you will be asked to provide the recipient’s name and email address. This information is collected by our ticketing provider Fareharbor and by submitting a booking your personal information will be processed by Fareharbor in accordance with their Privacy Policy. We do not export data from the Fareharbor system.
Over the phone: The information you provide includes your name, phone number, email address and payment card information.
INFORMATION WE COLLECT ABOUT YOU
When you visit our website, we may automatically collect the following information:
technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including:
the Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); and, page response times download errors and length of visits to certain pages.
COOKIES
We use Google Analytics to collect statistics from our website to show us how our website is used by visitors.
The data is gathered to create reports and to help us constantly update our website. All the cookie information is in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, as well as the pages they visited.
If you wish to opt-out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.
HOW WE USE YOUR PERSONAL INFORMATION
Information you give to us. We will use this information:
to allow you to make bookings and purchase gift cards;
to provide and improve our customer service and our website;
to send emails to those users on our mailing list. You can unsubscribe from these emails at any time;
to notify you about changes to our service; and
to ensure that content from our website is presented in the most effective manner for you and for your computer, mobile or other electronic devices.
Information we collect about you. We will use this information:
to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our website to ensure that content is presented in the most effective manner for you and for your computer, mobile or another electronic device;
as part of our efforts to keep our website secure;
LEGAL BASIS FOR THE USE OF YOUR PERSONAL INFORMATION
Data protection laws require us to explain the legal basis for how we use your personal information. We consider that the legal bases for using your personal information are as follows:
where our use of your personal information is necessary to fulfil our contract with you – for example, to provide you with the boat trip you have booked;
our use of your personal information is necessary for complying with our legal obligations – for example, to maintain accounting and health and safety records;
we will process your personal information in some cases based on your consent, for example where you have agreed that we may use your email address or mobile phone number for marketing purposes. Where we rely on your consent for us to use your personal information you may withdraw your consent at any time by contacting us at [email protected].
Where none of the above applies, the use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our Website).
Our legitimate interests are to: run, grow and develop our business; operate our Website; select appropriately skilled and qualified suppliers; conduct market research and business development; ensure your security and our security; and for internal group administrative purposes.
HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information to others, but where it is lawful to do so we may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.
Members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
Analytics and search engine providers that assist us in the improvement and optimisation of our website.
Our partners sponsor or promote any competition, promotion or survey we run on our website or on third-party websites.
Our partners for marketing purposes (where you have consented for us to share your personal information).
Third-party service providers to help us operate our business, and our website or administer activities on our behalf, such as sending out newsletters or surveys.
We may also disclose your personal information to third parties:
If we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
If we transfer ownership or management of our Website, apps, services, business and/or assets (in whole or in part) to a third party, in which case we may also transfer your personal information to a such third party, provided such third party agrees to observe and adhere to the terms set out in this privacy policy (as amended from time to time).
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
WHERE WE STORE YOUR PERSONAL INFORMATION
Your personal information may be used, stored and/or accessed by staff operating outside of the European Economic Area (EEA) working for us, other members of our group or suppliers.
If we provide any personal information about you to any such non-EEA members of our group or suppliers, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Notice. These measures may include:
in the case of US-based entities, entering into UK Government / European Commission-approved standard contractual arrangements with them, or ensuring they have signed up to the UK Government / EU-US Privacy Shield (see further https://www.privacyshield.gov/welcome);
in the case of entities based in other countries outside the UK / EEA, entering into UK Government / European Commission-approved standard contractual arrangements with them; or
the transfer is necessary for the performance of a contract with you (e.g., to implement a payment instruction).
Further details on the steps we take to protect your personal information in these cases are available from us on request by contacting us by email at [email protected] at any time.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
SECURITY
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at [email protected] at any time. You have the following rights:
Right of access: You have a right of access to any personal information we hold about you. You can ask for confirmation whether we are processing your personal information and for a copy. You will also be provided with details about how and why it is being used.
Right to update your information: You have a right to request an update to any of your personal information which is out of date or incorrect.
Right to delete your information: You have a right to ask us to delete any personal information which we hold about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us.
Right to restrict the use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances.
Right to stop marketing: You have a right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose.
Right to data portability: You have a right to ask us to provide your personal information to a third-party provider of services. This right only applies where we use your personal information based on your consent or performance of a contract and where our use of your information is carried out by automated means.
Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information based on our or another person's legitimate interest.
We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period allowed by applicable law).
Certain personal information may be exempt from such requests in certain circumstances, for example, if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
If an exception applies, we will tell you this when responding to your request. We may request that you provide us with the information necessary to confirm your identity before disclosing any personal information.
THIRD-PARTY WEBSITES
Our website may be linked to the websites of our partners. We do not control these websites and we are not responsible for the practices employed by them. You may wish to refer to the Privacy Notice(s) on these websites.
CHANGES TO OUR PRIVACY NOTICE
We may update our Privacy Notice from time to time. Any changes we make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our Privacy Notice.
HOW TO CONTACT US OR MAKE A COMPLAINT
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact [email protected] or write to us at Legal Department, LabTech London Limited, Labs Dockray, 1-7 Dockray Place, London, United Kingdom NW1 8QH. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
You also have the right to make a complaint to the Information Commissioner's Office. The ICO’s website can be seen at www.ico.org.uk.
This information was last updated 06 August 2024
